Return

Return Policy

What is Keoda's general return policy?

We accept returns for most items within 30 days of delivery. The item(s) must be in its original, undamaged condition. If the packaging is too damaged, use a box of similar size, or one no longer than 108 inches. If the item was delivered unassembled, it should be returned unassembled.

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

Any outbound shipping charges collected on the order will not be refunded. This includes:

  • $59.99 shipping charge for orders under $1000
  • Upgraded shipping charges (expedited, express, room of choice, etc.)
  • Assembly services included with delivery

How do exchanges work?

We initiate a refund once the item has been received and checked at our warehouse. For store credit this takes 24 hours from initiation and 3-5 business days for refunds to the original payment method. You can either order your new item before returning the old one or wait until your refund has been received to place the new order.

Where applicable, your return ship fee will be automatically deducted from the refund amount.

Will I have to pay for return shipping fees?

Yes, applicable return shipping costs will be deducted from your refund. The return shipping costs can vary depending on the location of the return, size and weight of the item, and selected return method.

Delivery shipping fees or service charges collected on the order will not be refunded. If an order is returned because you refused delivery, the appropriate return costs will be charged and deducted from your refund.

*Custom Orders and Sale Event items are considered as Final Sale. Final Sale are not eligible for return or exchange.